PRIVACY POLICY
This Privacy Policy describes how PRIVA CLEAN INC. (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information through Privaclean.com (“Website”). By accessing or using our Website or services, you consent to the practices outlined in this Privacy Policy.
We are committed to protecting your privacy and handling your personal information in a responsible and transparent manner in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
- Information We Collect
We collect the following types of personal information:
- Information You Provide Directly
When you:
- Request a quote
- Book a cleaning service
- Fill out a contact form
- Subscribe to newsletters
- Communicate with us
We may collect: - Name
- Phone number
- Email address
- Service address
- Billing details
- Service preferences
- Any additional information voluntarily provided
- Automatically Collected Information
When you visit the Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on each page
- Cookies and tracking data (see Section 6)
- Payment Information
If you make a payment:
- Payments may be processed by third-party payment processors.
- We do not store full credit card details.
- Only transaction confirmation and necessary billing info are retained.
- How We Use Your Information
PRIVA CLEAN INC. may use personal information for the following purposes:
- To provide cleaning services and process bookings
- To schedule appointments and communicate with clients
- To send quotes, invoices, and confirmations
- To respond to inquiries and provide customer support
- To process payments
- To improve Website user experience
- To send marketing communications (only with consent)
- To meet legal or regulatory requirements
- How We Share Your Information
We do not sell or rent personal information.
We may share information only with:
- Service Providers
Third-party companies that help us operate our business, including:
- Payment processors
- Scheduling platforms
- Website hosting and analytics tools
- Customer support tools
These providers may only access information as needed to perform contracted services.
- Legal Requirements
We may disclose information if required to:
- Comply with Canadian laws or regulations
- Respond to lawful requests by authorities
- Protect PRIVA CLEAN INC.’s legal rights
- Prevent fraud or security threats
- Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and tax obligations
- Resolve disputes
- Maintain service records
When information is no longer needed, it is securely deleted or anonymized.
- Data Security
We use reasonable safeguards to protect personal information against:
- Loss
- Theft
- Unauthorized access
- Disclosure
- Alteration
- Destruction
However, no method of internet transmission is 100% secure.
Users share information at their own risk.
- Cookies & Tracking Technologies
Privaclean.com uses cookies to:
- Improve site functionality
- Analyze website traffic
- Remember user preferences
- Support marketing and advertising (if applicable)
You can disable cookies through your browser, but some features may not function properly.
- Third-Party Websites
The Website may contain links to external websites.
We are not responsible for their privacy practices or content.
Users should review privacy policies of third-party websites they visit.
- Accessing & Updating Your Information
Under PIPEDA, you have the right to:
- Request access to your personal information
- Correct inaccuracies
- Withdraw consent (where applicable)
- Request deletion (subject to legal limitations)